Privacy Policy
Crespofit S.r.l. ("Crespofit") acts as the data controller for personal information recorded on crespofit.sale. This text explains what information we collect, the purposes, retention periods, authorized recipients, and the protections available to you.
Who is responsible
Crespofit S.r.l., Via Giuseppe Massarenti, 223, 40138 Bologna, Italia. Direct contact for data protection: [email protected].
Legal framework
We process data in compliance with the General Data Protection Regulation (GDPR) and the regulations in force in Italy. In the event of any conflict between this document and statutory rules, the applicable legislation prevails.
What we collect
When you complete an order, we collect only the information necessary for logistics: personal details, delivery address, email address, telephone number, and selected items. This website does not request or store bank card details. During browsing, we collect technical parameters such as IP address, browsing application, and viewing paths, through the cookies listed below.
- Personal and contact details required for shipping (first name, last name, postal address in Italy, email address, phone number)
- Order history, transaction details, and selected payment method
- Browsing data and technical telemetry (IP address, browser type, access time, session identifiers)
- Written correspondence with customer service and technical support requests
Why we use it
- Manage and fulfill orders and coordinate return requests.
- Respond to your messages and provide status updates on your package.
- Maintain website integrity and assess overall traffic.
- Send informational updates only to those who have given explicit consent, with an instant unsubscribe link in every message.
Disclosure of information to third parties
Carriers receive only the contact information required for delivery. The payment service provider receives only the accounting details necessary to validate the transaction. Infrastructure and analytics partners operate on our behalf under confidentiality agreements. We do not transfer or sell user databases to third parties.
In compliance with EU Regulation 2016/679 and Italian legislation, personal data is not sold, transferred, or exchanged with third parties for commercial or direct monetization purposes.
Data retention period
Tax and order details remain on file for the period required by tax obligations, after which they are removed. Profile records remain active until voluntary deletion of the account. Statistical parameters are retained for 14 months.
Your rights
Pursuant to the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and the Italian Privacy Code (Legislative Decree 196/2003 as amended), data subjects have the right to request access, rectification, erasure, restriction of processing, and portability of their personal data, as well as to object to its processing by sending a message to [email protected].
Security
Crespofit does not store, process, or manage payment card details, as the store operates exclusively via free cash on delivery or direct bank transfer.
Questions about this policy
Email us at [email protected] or call +39 051 3889 463 during Mon-Fri 07:30 - 16:00, break 12:45 - 13:45. We process every message within one business day.
- Merchant
- Crespofit S.r.l.
- Registered address
- Via Giuseppe Massarenti, 223, 40138 Bologna, Italia
- [email protected]
- Phone
- +39 051 3889 463
- Working hours
- Mon-Fri 07:30 - 16:00, break 12:45 - 13:45
- Registration
- P.IVA IT53773291708